Frequently Asked Questions

Do you have questions about buying cannabis online, products, ordering, shipping, returns, or any other WeedXtra Dispensary related issues? Check out our FAQ
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Same Day Delivery

WeedXtra ensures that each order is packed and delivered as quickly as possible. Our technology is Powered by a logistic team of experts to make sure that each order arrives within the TimeSlot selected. In the event that your package doesn’t arrive on timeWeedXtra will compensate you by adding credits to your wallet.WeedXtra provides a code that will allow you to track your order right to your front door. Our Dispatch team has the ability to track your order in real-time and the drivers to assure that each delivery is completed with excellence.

How to Pay for Mail Order

At this time, we ONLY accept eTransfer transfer payments for Mail Orders.

Please send an interac eTransfer using the following details after you place your order.

Do not use any words related to Marijuana, Weed, Cannabis, Toke, etc. when sending you eTransfer.

Message: (include the order number that is emailed to you after you place your order)

Your order will be processed after we receive your payment.

Please note that if you forget to send a screenshot of the payment transaction, we may not be able to confirm that your order was paid for even if the payment was accepted and your order may not be shipped.

How do I send Payment?

Zelle: Login or enroll with Zelle Bank Transfer and enter the amount and to send money to the email provided in your order invoice . The money will go directly into our bank account, typically in minutes.

I’ve sent the Payment. What next?

You will receive an email that mentioning our team is packing your order. If you do not find the email please check your spam folder and whitelist our email address.

You will receive another email containing a tracking number once we have shipped your package. It takes a couple of hours for the numbers to be processed, so if your tracking number doesn’t work try again in a few hours.

Payment Fee for Same day Delivery. At this time, we ONLY accept Cash payments for same day delivery. Delivery fees depend on delivery area. Signup today and you will be informed when we have other Payment solutions available.

SHIPPING

How do you package my shipment?

We understand the need to be discreet so your package will arrive in generic and unlabeled parcels via UPS and Canada Post. Items are vacuum-sealed to protect freshness and to prevent odours from escaping. Our priority is to maintain your privacy.

How much is shipping?

We charge a flat-rate of $35 for Express Post shipping Canada-wide through UPS and Canada Post.

When will you ship my package?

Orders will be processed same day if your payment is received by 10am PST Monday to Friday.

Can you guarantee that my package will arrive after ordering?

On very rare occasions, packages sent in the mail do go missing, but that applies to every industry and to ensure mistakes, we highly recommend you use a mailing address that only you have access to receive products. If your order does not arrive, please do not hesitate to contact us!

Do you ship Medical Marijuana outside of Canada?

We do not ship out of Canada.

How long will I have to wait for medical marijuana to arrive?

It takes 24 hours to process your payment (longer from Friday – Sunday)

We process all shipments from Monday – Sunday 9 am – 6 pm with 2-day delivery time. Depending on where you live, your package could take anywhere from 1-3 business days to be delivered, longer for rural areas.

What happens if my package doesn’t get delivered?

If your tracking number shows as not being delivered 3 days after the expected arrival date, let us know. Contact us with your order number and our team will be happy to help you solve any shipping issue.

Why did the price of a product change?

All prices are subject to change with notice.

Because the market is so drastically changing with the new legislation our New Products are sold at introductory prices that may not reflect the final price. We do not offer refunds for price changes on products.

How do I get a refund?

Depending on the case, you will need to contact admin@weedxtra.com

*We do not offer refunds if your order arrives late due to any postal issues.

How do I redeem points?

You can redeem your points upon checking out. You will have the options to use your points or not with each purchase order you make.

Our Team

Our Beliefs

Youth & Kids

Next Steps

How Our Delivery Works

Place your order online. You will get an email confirmation that we received your order. The dispensary staff will prepare your order. Once the delivery team is ready to depart for the day they will call you to confirm that you are available to receive your order. They will also give you an accurate time window as to when to expect their arrival at your home.

Once the delivery team leaves the dispensary you will get a text message with an estimated time window. Typically this window is broader and less accurate than the window the team gave you over the phone. You will also get further updates about your delivery. When the Delivery team is 30 minutes out, when they are 5 minutes out, and when they arrive.

Once the Delivery team arrives at your house they will ring your bell or try to reach you otherwise; i.e., phone call or text. Please have you Medical Card and MA License ready for them. The address on your MA license needs to match the address to where we are delivering. If it does not you can update your address with permanent marker on the back of your license. If you do not have a license we can also accept a passport or passport card to verify your identity, as per the CCC delivery regulations.

Once your identity and residence have been verified we will ask that you sign the tablet for the reciept of your product as well as a paper manifest. We will follow to take payment. We accept Pin Debit cards, CanPay and cash only. We do not accept credit cards. Once the payment is received we will hand you the product in a discreet unmarked white bag.

Worship Times

Events

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– Pastor John Doe

Who We Are

Our Team & Leadership

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Our Pastor: James Greene

Our Pastor: James Greene

Pastor

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F.A.Q.

Frequently Asked Questions

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